Shipping Policy

Shipping policy

Order Fulfillment
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates 
We offer standard shipping rates across North America. The delivery time for standard shipping is 3 to 5 business days.

Local Delivery
Unfortunately, we currently do not offer local delivery.

Order Pick up
If you are in the GTA or Brampton area and would like to simply pick up your order, please let us know when you will be coming by to pick it up.

International Shipping
Unfortunately, we currently do not offer international shipping outside of North America.

Please check our website regularly for any changes. 

How Do I Check The Status Of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@flowercitysoaps.com with your name and order number, and we will look into it for you.